These two days I am helping one of my friend to clean up virus in her computer. I originally asked her if I could take her computer home for a week, then installed anti-virus, cleaned up all the malwares and had all the latest updates installed, and all those system administrative things in so that the computer can live up to its potential again. Unfortunately, she’s busy and she needs to get it fixed as soon as possible, and I cannot take her computer home for a week.
As a result, I need another solution, and preferably it allows me fixing her computer over the Internet. I know I would use LogMeIn, Windows Remote Desktop and all other kinds of remote access software to do the job. But since I have joined the beta testing of GoToAssist Express software, I would like to give a live trial to see how well it performs in an actual support environment. And this is how it works (taken from their official website)
The result is pretty positive. I like the way how it works, and the lady had no trouble in getting the support software at all. The remote session is responsive and there is no usability issues at all. Switching between sessions is also convenient.
I’d really love to have this software with me even after the beta testing period expires. However, the cost is still a barrier to me. I know it’s already half (US$ 660 per annual) of what LogMeIn offers, which costs US$ 1188 a year. And I can even have a discount for GoToAssist Express since I have been a great beta tester, that reduced the price to US$ 462 a year. I understand it’s a bargain and it won’t last long. But since I am only doing it for friends, I cannot make any money to cover my cost. Maybe I should ask if my company is willing to pay for my license so that I can utilize it in my company. But I seriously doubt if my boss is interested in doing so.
